There are a variety of services which patients can self-refer into, without the need to see a GP or Nurse. Please see below:
Access Care Team (care services or home adaptations / equipment)
Counselling (speak to GP first)
Mental Health / Psychological Support
Podiatry (for simple nail cutting, please see Moray Handyperson Service above)
Psychological / Mental Health Support
Access Care Team
- Moray Council Access Care Team: a single point of contact for all initial enquiries about care and support.
- Website: http://www.moray.gov.uk/moray_standard/page_79225.html
- Phone: 01343 563999
- Email: [email protected]
Alcohol & Drug Services
- Arrows Drug & Alcohol Support: for anyone worried about alcohol and drug use
- Website: https://www.quarriers.org.uk/services/arrows-drug-and-alcohol-support/
- Phone: 01343 610500 Text: 07812 228547
- Email: [email protected]
- Alcoholics Anonymous Great Britain: a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problems and help others to recover from alcoholism
- Website (with list of Moray Meetings): https://www.alcoholics-anonymous.org.uk/Members/Regional-&-Local-Websites/highland-&-islands-region/moray-&-district-intergroup
- Phone: 0800 9177 650
- Email: [email protected]
Benefits
- Moray Council Benefits Service: help with your rent / housing / council tax or help with welfare benefits (crisis grants, etc).
- Website: http://www.moray.gov.uk/moray_standard/page_41489.html
- Phone: 01343 563456
- Email: [email protected]
Bereavement
- Grampian Child Bereavement Network: provides support to bereaved children and young people across Grampian.
- Website: https://www.gcbn.org.uk
- Phone: 01224 554152
- Email: [email protected]
- Cruse Bereavement Care: to help support after the death of someone close.
- Website: https://www.cruse.org.uk/
- Phone: 0808 808 1677
- Email: [email protected]
Bladder and Bowel Moray
- Bladder and Bowel Moray: advice on bladder or bowel weakness from the Healthpoint Team at Dr Gray’s Hospital in Elgin.
Cancer Support
- CLAN Cancer Support: for anyone affected by a cancer diagnosis, providing emotional and practical support.
- Website: https://www.clancancersupport.org/locations/morayshire/forres/
- Phone: 07809 339820
- Email: [email protected]
Carers Support
- Quarriers Adult Carer Support Service (Moray): provides advice and support to adults giving unpaid care in Moray.
- Website: https://www.quarriers.org.uk/services/adult-carer-support-service-moray/
- Phone: 01343 556031
- Email: [email protected]
- Quarriers Young Carer Support Service (Moray): provides advice and support to carers between the ages of 8-17 (or age 18 and still at school).
- Website: https://www.quarriers.org.uk/services/young-carers-support-service-moray/
- Phone: 01343 556031
- Email: [email protected]
Citizens/ Advice Bureau
- Moray Citizens Advice Bureau: free independent, confidential and impartial advice.
- Website: https://www.cas.org.uk/bureaux/moray-citizens-advice-bureau
- Phone: 01343 550088
- Email: [email protected]
Counselling
- Culbin Medical Practice:
- Website: https://culbin.forreshealthcentre.co.uk/mental-health-psychological-support/
- Phone: 0345 337 1120 to make a routine appointment with a GP to discuss
- Varis Medical Practice:
- Website: https://varis.forreshealthcentre.co.uk/mental-health-psychological-support/
- Phone: 0345 337 1120 to make a routine appointment with a GP to discuss
Covid-19
- Covid Vaccine Helpline: if you would like advice or have questions regarding Covid vaccination, call 0800 030 8013
- Covid Vaccination Clinic: Fiona Elcock Vaccination Centre, Unit 7, Elgin Retail Park, Elgin, IV30 6RP (Open daily 10.15am-6pm. Call 0345 337 9899 for an appointment)
- Covid Vaccination Status: you can now download the NHS Scotland Covid Status app to your smartphone or tablet via NHS Scotland COVID Status | NHS inform. You can also download and print your Covid vaccination status from the NHS Inform website or by phoning the COVID Status Helpline on 0808 196 8565.
- Covid Symptoms: If you have developed symptoms (however mild) stay at home for 10 days from the start of your symptoms and arrange to be tested (see below). Do not go to your GP, pharmacy or hospital. If your symptoms worsen, especially if you are in a high-risk group or you become very breathless, or if your symptoms have not improved in 10 days, call 111.
- Covid Testing:
- LFD (Lateral Flow Device) testing for those with no symptoms – twice weekly testing recommended. Order online: https://test-for-coronavirus.service.gov.uk/order-lateral-flow-kits/condition or by phone – call 119, or collect tests from your local pharmacy.
- PCR (Polymerase chain reaction) testing is for anyone with Covid symptoms – stay at home at the outset of symptoms and book a test. Book online: https://www.gov.uk/get-coronavirus-test or by phone – call 0800 028 2816.
- NHS Grampian Covid Support:
- Ibuprofen Guidance – https://www.nhsgrampian.org/covid-19/latest-news/2020/march/ibuprofen-guidance/
- Vitamin D Advice for all Age Groups – https://www.nhsgrampian.org/covid-19/latest-news/2020/april/covid-19-vitamin-d–advice-for-all-ages-groups/
- Advice for Pregnant Women and Breastfeeding Mothers – https://www.nhsgrampian.org/covid-19/self-care/subpages/advice-for-pregnant-women-and-breastfeeding-mothers/
- Mental Health & Wellbeing – https://www.nhsgrampian.org/covid-19/self-care/subpages/mental-health-and-wellbeing/
- Guidance for People with Dementia and Carers – https://www.nhsgrampian.org/siteassets/sp/spcovid/coronavirus-toptips.pdf
Debt Support
- Moray Council Money Advice Service: advice on how to get your debts back under control
- Phone: 0300 1234563
- Email: [email protected]
- National Debtline: help you to find solutions to your financial difficulties
- Website: https://www.nationaldebtline.org/?
- Phone: 0808 808 4000
- StepChange: free debt advice and support online
- Website: https://www.stepchange.org/
- Phone: 0800 138 1111
- Email: [email protected]
Dental Services
- NHSG Dental Services Update: advice on dental service, including how to access dental services in an emergency or if you are not registered with a dental practice https://www.nhsgrampian.org/covid-19/self-care/subpages/dental-advice/
Diet Advice
- NHS Grampian Diet Advice: advice and links to support websites for health diet https://www.nhsgrampian.org/covid-19/self-care/subpages/diet-advice/
Drug & Alcohol Services
- Arrows Drug & Alcohol Support: for anyone worried about alcohol and drug use
- Website: https://www.quarriers.org.uk/services/arrows-drug-and-alcohol-support/
- Phone: 01343 610500 Text: 07812 228547
- Email: [email protected]
- Alcoholics Anonymous Great Britain: a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problems and help others to recover from alcoholism
- Website (with list of Moray Meetings): https://www.alcoholics-anonymous.org.uk/Members/Regional-&-Local-Websites/highland-&-islands-region/moray-&-district-intergroup
- Phone: 0800 9177 650
- Email: [email protected]
Gambling Support
- Gamblers Anonymous: a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problems and help others to recover from gambling addiction
- Website: https://gascotland.org/ (includes link to Moray meetings)
- Phone: 0370 050 8881
Housing / Homeless Support
- Moray Council Housing and Homelessness:
- Phone: 0300 1234566
- Email: [email protected]
- Shelter Scotland:
- Website: https://scotland.shelter.org.uk/
- Phone: 0808 800 4444
Hydrotherapy
- Moray Hydrotherapy Pool re-opened on 18th October, 2021. It is fully wheelchair accessible and has hoist facilities for disabled users. Sessions can be booked directly, with no need for GP referral, and have benefits for a wide range of conditions including arthritis, muscular dystrophy, MS, cerebral palsy, autism, as well as victims of strokes or accidents and pre & post-surgery patients as well as sports and work related injuries
- Phone: 01309 672984
- Email [email protected]
Mental Health / Psychological Support
Moray Handyperson Service
- Moray Handy Person Services: to help you stay safe and independent in your own home – to do small jobs, such as changing a light bulb, fitting draught excluders, fitting curtain rails, replacing toilet seats, hanging curtains, assembling flat-packs, etc. Also offers: a toenail trimming service; de-cluttering; help with shopping or pet care if you are unwell or just out of hospital.
- Website: https://www.morayhps.org.uk/
- Phone: 01343 559739
- Email: [email protected]
Pain Management
- Manage Your Pain: an excellent resource to managing your pain, becoming more active and reducing flare-ups https://www.nhsgrampian.org/siteassets/sp/spcovid/a-guide-to-managing-pain.pdf
Physical Activity
- NHS Grampian Physical Activity Guidance: advice and links to websites which give guidance on how to keep active – for all age groups – https://www.nhsgrampian.org/covid-19/self-care/subpages/physical-activity-guidance/
Physiotherapy (musculoskeletal disorders)
- MSK Physio Grampian: outpatient physiotherapy service – complete a self-referral form, or access advice to get you moving more, moving better and taking control of your condition
- Phone: 0800 917 9390
Podiatry
- Moray Podiatry Service: NHS Podiatry Service – complete self-referral form and post or email to service. For simple nail cutting, please see Moray Handyperson Service (above)
- Address: Podiatry Service, The Glassgreen Centre, 2 Thornhill Drive, Elgin, IV30 6GQ
- Email: [email protected]
Poverty
- Moray School Bank: a registered charity providing new school uniform and warm winter clothing to children in Moray, and also provide coaching and counselling.
- Website: https://www.morayschoolbank.org/
- Email: [email protected]
- Tel: 01340 212101
- Moray Food Bank (Moray Food Plus): working with partners (social work, housing and health) in Moray to support people in crisis.
- Website: https://morayfoodplus.org.uk/
- Email: [email protected]
- Tel: 01343 208293
Psychological Support / Mental Health
Quarriers
- Quarriers Adult Carer Support Service (Moray): provides advice and support to adults giving unpaid care in Moray.
- Website: https://www.quarriers.org.uk/services/adult-carer-support-service-moray/
- Phone: 01343 556031
- Email: [email protected]
- Quarriers Young Carer Support Service (Moray): provides advice and support to carers between the ages of 8-17 (or age 18 and still at school).
- Website: https://www.quarriers.org.uk/services/young-carers-support-service-moray/
- Phone: 01343 556031
- Email: [email protected]
- Arrows Drug & Alcohol Support: for anyone worried about alcohol and drug use
- Website: https://www.quarriers.org.uk/services/arrows-drug-and-alcohol-support/
- Phone: 01343 610500 Text: 07812 228547
- Email: [email protected]
Sexual Health Services
- NHS Grampian Sexual Health Services – providing support on sexual health, problems and contraception across all age groups
- Online appointment booking: https://nashonlinebooking.com/onlinebookingsystem/en/?hbref=7303126
- Phone: 01343 567459
- NHS Grampian Sexual Health Website – https://www.nhsgrampian.org/covid-19/self-care/subpages/sexual-health-advice/ provides advice and links to:
- Free condoms by post
- HIV advice
- Grampian Sexual Health Service
Sleep Support
- Sleepio – Sleepio is an effective long-term solution to sleep troubles and has been validated in 12 randomised controlled trials and over 13,000 participants. In one randomised trial, Sleepio helped 76% of poor sleepers achieve healthy sleep
- Website: https://sleepio.com/nhs
- Sleep Scotland – supporting every child to get a good night’s sleep
- Website: https://www.sleepscotland.org/
- Tel: 0131 258 1258
- Email: [email protected]
- How To Sleep – lots of practical information on how you can get a better night’s sleep
Smoking Cessation
- Pharmacy Support – the majority of local pharmacies (chemists) are able to help with advice and support on stopping smoking and Nicotine Replacement Therapy (NRT)
- NHS Grampian Smoking Advice –advice with links to trained advisors and useful websites https://www.nhsgrampian.org/covid-19/self-care/subpages/smoking-advice/
Travel Vaccination
Travel Vaccines – this service is now provided by community pharmacies. Details of participating pharmacies can be found at: Travel Vaccination | Vax Grampian (grampianvax.com)
